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Does JSM provide analytics

Hiten Dave
Hiten Dave May 2, 2024

We are using different channels to create tickets. 

1. ITSM portal

2. JiraCloud on Slack 

3. Emailed Request

 

Does JIra Service Management provide any analytics on from which source the issue was created? 

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Dirk Ronsmans
Dirk Ronsmans
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May 2, 2024

Hi @Hiten Dave ,

You can't really build a proper report on it out of the box but JSM does provide you with the request-channel-type on which you can filter and report on for your own analytics.

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Jira Service Management
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