Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on...
G'day, JSM group! This is Jaime from Atlassian University. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can exp...
...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
We set up a Slack test channel for Jira Virtual Agent testing. How do we delete this channel and use a different one?
Is there a way to turn off notifications as the default, without opting out for each update?
Hi there, I have an issue need help please. I have several JSM projects, all can edit the summary field except one. I want to enable the summary field for editing for that project that it can't as ...
Hey there, We have internal business stakeholders using our JSM portal to submit forms for things like bug reports and feature requests. I set up an automation that we can trigger from the JSM tick...
I need to implement the first call, I have confluence and I think I can add some solutions there, what can I do next?
Hello! We run a building moving company and would like to pin all of our customer's locations on a map for our estimator to do site visits. Since locations can only be set to one per card, we...
I have an automation that triggers when an issue in a project transitions to a certain status. In the automation, I'm setting certain fields. One field is Parent Link, which is giving me an error whe...
Hi We had tickets with Jira FORMS. When tickets is closed the Jira form should be freeze i.e. should not editable is their any way..? Regards Ravi
If I have 5 customers to a specific Organization and I create a ticket but I only want one of those customers to get it, is that possible? Not every customer for the organization always wants a...
Hello, We have a couple of projects in JSM with each having a portal site where only the invited users of a specific customer have access to and execpt for a short welcome-text should contai...
Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hello Everyone!! We are planning to migrate from JSM DC to Cloud and currently using the Dynamic Forms provided by EXTENSION FOR JIRA SERVICE DESK plugin similar plugin we used in Clo...
Hello, I am responsible for managing multiple Jira projects under our instance. Some projects accept requests via email, while others accept tickets only through the portal. We have noticed ...
Hi, We implemented a successfull business process in Jira. Now we want to implement an audit process some time after tickets a successfully processed, draw a sample from last quarter's tickets and c...
Some users of our domain '@postfinance.ch' are not receiving email notifications of Jira when people answer tickets or tagged comments. We already have checked that our Exchange server don't bl...
Hi, On certain custom fields we would like to enable rich text instead of plain text, where can I find to change this? I may have overlooked when scanning the project settings... Th...
For some users only, when they was looking for "Sandra XXXX" the display name was "SANDRA EST MORTE." (which mean "SANDRA IS DEAD.") instead of his real name. At the Entra ID lvl and Exchange lvl, e...
We have different customers , for whom we need to use similar project. But we need to offer different branding to them. Can we add different kind of projects to one Jira Service Management project or...
ı uolpaded and set- up app but it is not wroking. Please help about it
what is the character limit of showing the status in portal view in JSM? As shown in the screenshot the requester/customer is unable to see the full status name. Even after hoovering on the name...
We are using different channels to create tickets. 1. ITSM portal 2. JiraCloud on Slack 3. Emailed Request Does JIra Service Management provide any analytics on from which sou...
I am a Jira Admin and Service management admin and agent for this project. Previously I could add filters either basic filters or using the JQL under the "filter by" field. However Right now, after ...
how to check the agent availability in JSM?
Does anyone have a current Atlassian capability chart to brief executives on Atlassian's capabilities or could you tell me where i can find one? I've been searching and the closest one it is the fol...
Me and all the user roles in our service management project do not have access to view older issues in the project. all of us get notified in the screen "You don't have access to this issue" and "M...
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