Hey there,
We have internal business stakeholders using our JSM portal to submit forms for things like bug reports and feature requests.
I set up an automation that we can trigger from the JSM ticket which will create a Software ticket and relate the two together.
The problem I'm facing is that our developers don't have JSM agent licenses and can't see the form data on the Software ticket. Furthermore, I don't want them to have to go to a different project to see the original request, if we do get them licenses.
What are my options for getting the (JSM) form data to appear on the Software ticket? From what I've read:
- 3rd party plugins ($)
- Attach the form as a PDF?
- JSM REST API
None of these options are great, frankly.
Ideally, I can pluck out the individual fields from the form submission, and format them into the description box of the Software ticket using smart values.
TYIA!
