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How to create an alert, from email integration, with a specific condition

Ioannis Karavasilis
Ioannis Karavasilis
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April 29, 2024

Hello, I have the following issue:

I receive alerts in mail that have the following body format:

Total emails: "number of mails"

I want an alert to be created, only when the "number of mails" > specific threshold.
Is there a way to achieve that?
I have tried with regex, but I cannot make it work.
Thanks.



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Vijay Dadi
Vijay Dadi
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April 29, 2024

Dear @Ioannis Karavasilis ,

You need think of ticket de-duplication which means any incoming alert from the same issue will not create a new ticket and increase the count for the same alert.

In the screenshot below, there is a number below alert it like x2 this means this alert was triggered 2 times. Hope this help.

Regards,

Vijay

 

 

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