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How can I recover my account? I deleted my google 2fa verification

Rodolfo Abarca
Rodolfo Abarca
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May 1, 2024

The support team doesn't reply the question. I have the login but when appears the auth screen (2FA), I can't access anymore, because I deleted from my smartphone. 

 

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Alex _ Trello
Alex _ Trello
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 7, 2024

Hi @Rodolfo Abarca - welcome to the Community!

Unfortunately we do not assist with log in issues over the Community. As you've mentioned, you've already raised a ticket, TRELLO-195129, so we'll respond to you on that ticket. Please note that we have a high volume of requests currently we're wading through so it may take some time to get back to you. I'd recommend trying to reinstall your authenticator app in the meantime. 

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Trello
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