Hi Community Leaders! Shaun here from the Jira Service Management product marketing team. I’m inviting you all to ask us anything about incident management in Jira Service Management. We’ll an...
Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Body: 👋 Hello Atlassian community! Shaun here from the Jira Service Management product marketing team. I’m inviting you all to ask us anything about incident management in Jira Service Managemen...
Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on...
G'day, JSM group! This is Jaime from Atlassian University. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can exp...
...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
I'm attempting to create an issue using Postman and specifying the Urgency and Impact however nothing I try seems to resolve these errors: "parameters": [ "Field with id 'customfield_160...
Is there any documentation on setting up service management for workflows, forms, portal groups, for setting up new service portal for intaking new demand for data teams such as asking for new dashbo...
I built a onboarding request type with custom form fields and created an automation rule where it clones the issue into a separate project to process some aspects of the request. Rule - Whe...
This would be for specific projects, and the intent is to find patterns of work that are consistently tagged to multiple sprints, e.g. take longer to complete than anticipated)
I need to add white space between fields.
Good day to all! I would like to know if there is any way to block the satisfaction survey from being answered IF the reporter does not do it after a certain period of time. E.g.: ...
So I am trying to do something similar to this post over here: Scripted Field The difference is, I am operating in Jira Cloud, where it appears that they are operating on Jira Server. When atte...
Hello, Is there a way to make it so that multiple entries can be entered when requesting something via Slack assist? For example, a user needs to request access for more than one us...
Hello, Is there a way to move assets between different categories/schemas? I'm also having trouble with importing assets into existing schemas via the CSV import. Thanks, Kenny
Looking for information on how to retrieve the Organization associated with Service Desk issues. We use API's to pull data into our data warehouse and would like to categorize tickets by custom...
Hello, ¿is it possible to see all the values of JSM's native tags (label) field, and delete them?
I have a lot of different request type in our normal IT support and then we have other request types which should not be counted in on our SLA. Time to resolution: I tried "no target" on other requ...
When creating a JSM Form, does the the Description box within each field's settings support any markup? It doesn't seem to recognize the WikiRender markup but I'm hoping somebody can tell me what for...
Hello dears, Please help me with the following 2 requirements in my JSM and Confluence Cloud instance... 1. Do I need to delete all the values that the native Label field currently has, and if po...
Hello Atlassian community, specific question in the Asset area. We are having all our application registered in Assets in one object type. These applications sometime are having Add-ons app insta...
In my previous articles, I have primarily focused on HR use cases, particularly onboarding and offboarding. However, the principles and processes involved in onboarding are not confined to HR alone; ...
We are facing a strange behavior when new transactions are created. Users of our internal domain are auto assigned to the first organization created in this project. However we have re-assigned them...
Is there any way to connect to my JIRA projects database at no additional cost? Dbeaver.
Hi Colleagues. Please help me with this case. I have automation, which opens a new ticket. In the main ticket, I have Dynamic Forms Multi-Select Field, which I want to copy in the newly created...
Can we link two tickets in customer portal in JSM and fetch the value from one field in one ticket to another field in another ticket? Field type is text field
Hi, i would like to referral user to the self-service and finish the incident task by the special status like "user has been referraled to self-service". Is it possible to do it without change the w...
What tips and suggestions do folks have when using JSM primarily as a service/support desk (taking questions/requests/problems from customers, and answering/solving them) - for automation using JMWE?...
Bonjour, Je souhaite déplacer mon espace de travail de Trello vers un nouvel espace de travail créé. Comment puis-je procéder facilement ? Merci d'avance.
We want to add the value/option in the already created custom field ‘Office code’. For e.g., We are having a custom field named ‘Office code’ (Field type : Single list single choice ) in which the o...
Hi, I want to add some custom fields that exists in Issue view to Customer Portal Requests List. How can i edit this screens fields ? Thanks, Okan
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